Category
Web Application

#d1c7ab

Built for

Technology

Laravel

Industry

Truck & Trail Repair

Country

Netherlands

Special Features

  • Theme Integration:
    • Customized theme as per client requirement
  • Dynamic Email Templates for Customer & Supplier:
    • The admin will be able to CRUD the existing email template for customer, supplier, Tyre Reports and Proforma files. Based on the added fields in this module, users will be able to receive the respective mails.

Solution Provide

  • Passport:
    • We are creating the passport for each customer where a customer will add the mandatory details of the passport such as; type of equipment (truck, trailer or tyre), plate number details, Fleet number details, brand, ABS/EBS, Cooler details, tyre details, brake details, Cylinder details. Based on the passport, Call center employee will use the customer’s passport while creation of case. On the selection of passport number, then above details will be fetched in the respective case.
  • Supplier Assignment:
    • Once, a case is created call center employee will assign a supplier in each case. We have integrated Google map API for checking the location of the available supplier within a particular KM range. Once a supplier is selected, the employee adds the ETA (Estimated Time of Arrival) and selects supplier contact details. And ETA will be added to the dashboard case report.
  • Case History:
    • We have developed the case/breakdown history table to keep tracking the activities of each stage in the case with date, subject, from user, notes, To user and attached file (if attached) with case details. User will be able to download the PDF of particular case history. Also, the user will be able to view the email log that have been sent to the customer & assigned supplier.

  • Task Table:
    • We have developed a Task table for creating the tasks: ETA, ETR, Tyre Report, Supplier/Excel/Customer Invoice request or approval and Invoice WO for all cases. Mentioned tasks will automatically be generated based on the case status selected by the user. If the user assigns a supplier in case, then ETA Task will automatically be generated in the task table and once the supplier will reach to the destination then ETA task will be closed and the user will change the case status: Repair In Progress and ETR (Estimated Time of Restoration) task will be automatically generated.
  • Supplier Assignment:
    • Once, a case is created call center employee will assign a supplier in each case. We have integrated Google map API for checking the location of the available supplier within a particular KM range. Once a supplier is selected, the employee adds the ETA (Estimated Time of Arrival) and selects supplier contact details. And ETA will be added to the dashboard case report.
  • Invoice Generation:
    Once, work is done in case then supplier & customer invoice generation tasks will take place. We have defined the invoice below sections:

    • Supplier Invoice: Admin will upload the supplier invoice or proforma or payment or credit balance file in this section.
    • Excel Invoice: If supplier payment or proforma will be uploaded then the system will generate the excel invoice task to verify the invoice and once admin approves then the excel then customer invoice task will be generated.
    • Customer Invoice: Admin will upload the Customer invoice or proforma or payment or credit balance file in this section.
  • Claim:
    • The logical is to acknowledge that the admin has claimed the uploaded invoice/payment for a respective supplier. Once, the admin will claim the invoice/payment record then after filling in the claim details, a record will be marked as claimed/closed

Key Feature

  • Dashboard:
    • In dashboard, we have implemented multiple reports to keep updated with all ongoing case’s status such as: the ongoing tasks list, the Open number of cases, a new request for case assignment, Task to be done and Request Owned by me. We have also managed the case status colors: if it is too late then the status will appear in red if case is on time then the status will appear in green if the case time is running out of time then the status will appear in orange color.
  • Employee Intervention Board:
    • We have developed Employee Intervention Board for all call center employees. Based on their performance for each assigned case. TTP will add the average % for mentioned activities: New Cases, Assign Employee, Assign supplier, Services dispatched ETA, Repair in progress ETR, Service finished, Supplier invoice, Excel Invoice, Invoice Generated, Payment Done then based on the calculation of mentioned activities, TTP will showcase the total count of average.

  • Case Number:
    • We have developed the Case Number predefined prefix format as per the client’s requirement.
  • Case Request Minute:
    • We have developed the logic for case request minute in such a way that based on the defined time for each status of the case, it will reflect in the dashboard. Admin will define the time for case status: In time, running out of time status. Initially case status will be In time then If the assigned In time is overdue then the case status will be running out of time in orange color. If Running out of time is overdue then the case status will be Too Late in red color.
  • Supplier Review:
    • When the Case status is ‘Service Finished’ then TTP will ask the user to add the Review of Assigned Supplier for the activities, that the supplier has completed during the case.

We have developed a php website which provides a solution for truck, trailer, tyre, or other equipment like brake, tilt, Air system, Electrical, Cargo & Body repair, etc. This website basically allows users to generate tickets for the damaged equipment of truck, trailer, tyre and based on the location call center employees will be assigned.

Call Center employees will create the case by filling in all general details such as; license plate, equipment to repair details, customer name, location details, request date & time with contact details and service needed details. Based on the details, an employee will assign the nearest available supplier for the customer. Then, the supplier will add ETR in the case & start repairing the damaged equipment. Once, work is done employees will add the details which have been repaired by the supplier & generate Supplier & Customer Invoice. Once, they receive payment then admin will add the claim that payment has been received from the supplier or customer. And the case will be considered as closed.

Technologies Used

  • Database: MySQL
  • Front-end Technologies : HTML, CSS, JavaScript, AJAX & jQuery
  • Back-end Technologies : PHP
  • Framework : Laravel

Dylan Fox

iFlair has impressed me time and time again with their thoroughness and professionalism. It is common for outsourced technical projects to be rushed through and then forgotten about, but this is not the case whatsoever with iFlair. The team at iFlair makes your project their own and you don't need to hold their hand while they work on your project, they can ``figure things out`` which is a crucial skill for outsourced technical teams. All of your inquiries are responded to almost immediately, and they are always willing to put in the extra time and extra work to make sure your project is successful and delivered on time.

Ready to work with us?
Tell us more.

Our Speciality

Free Consultation

    wpChatIcon