About Lets Task

The platform, launched in Spain in 2020, is designed to simplify household management. Users can fill out a form to request help with tasks like repairs, maintenance, and gardening and many more.

The portal then matches them with skilled professionals who handle the work, ensuring that household needs are taken care of efficiently and comfortably.

Issues faced

Manage customer query

Payment integration

Assigning Task

SEO challenge

Social Proofs

Customer support

Our Approach

Service Quality

We focused on delivering high service quality by ensuring that every feature met the client’s expectations and maintained consistent standards throughout development.

Managing User Expectations

Our team carefully managed user expectations by keeping communication clear and aligning development milestones with the client’s requirements.

Preventing Delays

We prioritized proper planning and workflow management to prevent delays, ensuring timely delivery of features and updates.

User Feedback & Communication

Continuous user feedback was gathered and addressed to prevent miscommunication, keeping the project aligned with client goals.

Feedback Implementation

We integrated feedback effectively into the development process, making sure that the final platform matched the client’s needs and provided a smooth user experience.

The challenge

Service Quality

Maintaining consistent service quality across all tasks was critical. The challenge was to ensure that every professional met high standards while delivering efficient and reliable service to users.

Managing User Expectations

Users needed clarity on task timelines and outcomes. Aligning expectations with real-time service delivery required careful design of the portal and communication flow.

Preventing Delays

Timely completion of tasks was essential for user satisfaction. Automating task assignment and tracking workflows posed a challenge to avoid delays and ensure smooth operations.

Incorporating User Feedback

Collecting and implementing user feedback effectively was necessary to continuously improve the platform. The challenge was to integrate ratings and reviews while addressing concerns promptly.

Payment Integration

Secure and seamless payment processing between users and professionals was essential. Implementing a reliable payment system that was both safe and user-friendly was a key challenge.

SEO Optimization

Making the platform discoverable in a competitive market was crucial. Optimizing content, meta tags, and search engine visibility while maintaining a user-friendly experience required careful planning.

SWOT Analysis

Strengths

Service availability

User friendly portal

Weakness

Delay in completing the service

Dependency on 3rd party

Opportunities

Partnerships

Premium service options

Threats

Maintain service quality

Competition

Strategic solutions

Matching system
- The system automatically manages and assigns the right workers for each task. If a user has a special request or needs a custom task, it can be handled as well.
User friendly portal
- To make the portal more user-friendly, we’ve designed it to be straightforward and easy to use. Users can choose a manager to assign tasks to and set the timing based on their own availability.

Reviews and ratings
- Users will be asked to provide feedback on the services provided and rate their satisfaction with both the service and the manager handling the task.
SEO challenges
- SEO can be managed directly from the admin panel for all pages. You can handle meta tags, use long-tail keywords, and make keyword changes through the backend system.