About Virtalent

Virtalent was founded by entrepreneurs who are living in the UK. Before they were working they found an insight that there was no proper guidance for people which can help in managing business tasks.

After working on so many jobs they realized and started Virtalent who help business and professional people to transform and improve their operational efficiency, improvement areas related to work

Its aim is to manage the relationship with their clients and help them to grow their business where they provide the VA (virtual assistant) who can manage important tasks and notifications which can guide in increasing efficiency in business or in work.

The company works in managing the diary, email, content writing, market research, Sales management, project management and many more.

Issues faced

Trust and confidence by user

Streamline process flow

Bridging the gap between marketing and people

Promote the business

Improve the quality of work

Building relationships

Our Approach

Understanding Client Needs

The client had strong marketing knowledge but lacked a website to showcase social proof to their customers. We discussed how to create a customer-centric platform that not only generates leads but also helps in managing tasks and client relationships effectively.

Process Overview

During our meetings, the client demonstrated how they assist businesses and manage tasks using their employees as virtual assistants. We analyzed these processes to identify areas for improvement and digital implementation.

Client Requirements & Task Analysis

We carefully documented client requirements, analyzed the tasks that needed automation, and provided estimates for project timelines to ensure smooth execution.

Delivery & Feedback

The project was executed based on the approved plan, and after delivery, feedback was gathered from the client to refine processes and ensure all tasks were completed efficiently.

The challenge

Task Management

Managing multiple tasks efficiently across different clients and VAs was a major challenge. The system needed to track assignments, deadlines, and change requests while maintaining clarity and accountability for all parties.

Pricing Analysis

Providing transparent and competitive pricing packages for virtual assistant services was essential. The challenge was to balance affordability with quality of service while meeting client expectations.

Customer Feedback Collection

Collecting actionable feedback on VA performance and service quality was critical for continuous improvement. The challenge was to design simple, effective feedback forms that encouraged user responses and provided meaningful insights.

Workflow Automation & Online Collaboration

Integrating communication tools and automating task tracking added complexity. Ensuring smooth coordination between clients and VAs while maintaining efficiency and responsiveness was a key challenge.

SWOT Analysis

Strengths

Relationship with the Clients

Identifying Gaps

Managing the task

Weakness

Complex project

Domain specific knowledge

VA offline availability

Opportunities

Operational efficiency

Marketing analysis

Managing the leads

Threats

Competition

Pricing

Low Internet speed

Strategic solutions

Task management
- We have created the boards for the VA who will manage the task in a very efficient way. If there is any concern he will create the ticket for the particular task with id and submit it to the manager which can help in resolving the issue.
Customer Feedback form
- Simple forms will be created for each task where user will give us the rating for the forms and which will help in knowing improvements and our VA work where they can know on learning and improving for the particular work.

Change request form
- The changes which are needed in the task can be easily changed after knowing their requirements and for the particular changes and then we provide the invoice payment for that Change request of the particular task.
Managing work online
- The VA will be managing all the tasks via online they will be using communication tools whichever the client prefers.